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Customer Service
General Terms And Conditions of Sale
The following terms and conditions of sale shall apply to all goods sold by D&C Stanton Pty Ltdfor the Stanton Trust trading as The Bead Company ("The Company") to its Customers ("The Buyer").
1. Agreement to sell
Possession of the pricelist does not constitute an offer to sell but is an invitation to place an order. An order placed with the Company constitutes an offer by the Buyer which the Company in its absolute discretion may accept or reject. The Company may accept the offer by notice in writing to the Buyer or by supply of the goods set out in the Order placed by the Buyer.
2. Price
All prices in the price list are subject to change without notice. All offers accepted will be supplied at the price current at the date of shipment to the Buyer, including items on back-order.
3. Title to the goods sold
The property in the specified goods supplied by the Company to the Buyer shall not pass to the Buyer until payment in full for these goods has been received by the Company and the Buyers cheque has been honoured.
The Buyer shall stand in fiduciary relationship to the Company in respect of goods supplied by the Company but which have not been fully paid for and the Company shall have the right to trace the proceeds of sale of such goods received by the Buyer. If the Buyer fails to honour any of these terms of sale, the Company, without notice, shall have the right to take possession of the goods which are subject of this reservation of title, or trace the proceeds thereof, as the case may be, to recover the full amount owing together with interest and costs,if any, to the Company. The Buyer shall hold the goods as being goods in which property has not passed from the Company to the Buyer pending payment in full.
4. Risk and Insurance
The Buyer, by placing an order with the Company, agrees to insure and keep insured goods supplied by the Company whilst those goods are in the possession of the Buyer to the full invoiced value of the goods. Unless otherwise indicated by the Buyer, goods are not ensured when posted through Australia Post or any selected Courier Company. Risk of loss is passed to the Buyer once the goods have left the premises of the Company. If the goods are destroyed, damaged or stolen whilst in the possession of the Buyer, the Buyer agrees to pay the Company the full value of the goods from proceeds of insurance or otherwise, even thought property in the goods may not have passed to the Buyer.
5. Claims
Any claims for damage or loss must be made within 5 working days. No returns are accepted without prior approval. A 20% Re-stocking fee applies to all goods returned. We regret that under no circumstances can Swarovski Articles be returned for credit when ordered specifically for you or purchased in Bulk.
Returns & Refunds
Returns of goods ordered by mail or on-line only
Please choose carefully. No returns are accepted without prior approval.
Note that there is a limit to the colour range displayable on a web page and that colours may display differently on individual computer screens. Nor is it often possible to display sizes accurately. Hence, we are unable to accept any returns or claims that are due to the colour or size of an item.
We are unable to provide a refund simply because you changed your mind or ordered too many articles. You are however entitled to a refund, credit, or exchange if the goods are faulty.
Note that should we accept returns a 20% re-stocking fee will apply to cover the costs associated with the original preparation of the order and preparing a credit note for the return of the goods.
Delivery Details
Delivery & Cost
Postal and packaging charges are separate from your order. Since the destination and size of the order determines the freight costs, we will:
- Prepare an invoice of all available stock ordered
- Quote for the freight or postal charges, considering your preferred method of shipment
- Email you the pro-forma invoice
- Wait for your approval via email
- Process your order subject to you credit card clearance
- Ship your order
For your consideration, the minimum postal and packaging charge is $5 using surface mail. Australia Post also offers a cheap express service for within that does not require a signature. The charges are $6.80 up to 500gram & $9.70 up to 3kg. The items must fit into their satchels. Delivery times are next day CBD to CBD, but generally are two days. Note that the loss of a non registered parcel is outside our responsibility and no credit can be claimed.
Additional charges apply for registered parcels. Please also note that although parcels do get lost, in 20 years of trading we have never had parcel going missing. Goods above 5 kg are normally sent via a freight forwarder within . Delivery times are about 4 days to a maximum of 7 days anywhere in
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Outside
We ship to only a selected range of Countries. When you registered with us you filled out a form that asked for the country your in. If your country was not listed, we can not ship to you. However, you may ask for an exemption.
Please stipulate the method of freight required, your options are:
- UPS Express
- Fedex
- General Mail surface/sea
- General Mail air
Please note that we will deduct the 10% Goods and Services Tax that applies to Australian Customers. Hence, the goods will be cheaper. However, you will be responsible for any taxation charges and duties that apply in your country. For further information please contact your customs agency.
Hours and Location
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12 Howe Street, Osborne Park WA 6017
Tel : +61 8 92442424 Fax: +61 8 92442428
Email : sales@beadco.com.au
Monday - Friday 9.30am - 5.00pm
Thursday 9.30am - 7.00pm
Saturday 9.30am - 4.00pm
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Osborne Park Location

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Security Policy
Privacy Notice
Note that here called D&C Stanton Pty Ltd for the Stanton Trust, is trading as "The Bead Company" in Western Australia. The use of both business names within this document is freely exchangeable and is not limiting any part of the statements to one name only.
At The Bead Company, we take your right to privacy very seriously. Our Privacy Policy describes the type of information we collect from you on the web site www.beadco.com.au, and what we do with that information.
What personal information does The Bead Company collect?
If you participate in a survey or contest, or purchase goods, you will be required to provide your name, e-mail address, and country. You may also choose to provide us with additional information such as your address, phone number, age, and gender. Attention kids: If you are under the age of 18, be sure to ask your parents or guardian for permission before sending any personal information.
In addition, we collect general statistical and demographic information, including times of access, browser types, Internet addresses of referring pages, and pages visited most often. When you visit beadco.com.au we also recognize your domain name (e.g. aol.com or interport.net), but not your e-mail address.
How does The Bead Company use the information it collects?
The Bead Company uses the information it collects to improve its products, services, and beadco.com.au Web site. We also use this information for our own marketing purposes; we send occasional e-mail updates with information about new products or promotions. If you do not wantto receive e-mails from The Bead Company, you may opt out when you register or otherwise provide personal information. You may also remove your name from our mailing list by notifying us at sales@beadco.com.au.
The Bead Company will not sell your personal information to any third party.
The Bead Company will not reveal to any third party your personal information, except in connection with processing your online order (see below) and except to the extent necessary to comply with applicable laws, police investigations, or in legal proceedings where such information is relevant. We may disclose demographic information in aggregate form to third parties.
How to update personal information
You can update your information by contacting us at sales@beadco.com.au. If you have any questions about this Privacy Policy, you may contact us at sales@beadco.com.au, or at The Bead Company,
12 Howe Street, Osborne Park, WA
, 6017.
The Bead Company reserves the right to update this policy at any time by posting a notice on this site.
The Bead Company Online Store Policy Placing an order at the The Bead Company Online Store, www.beadco.com.au, is fast, easy and safe. We are committed to protecting your privacy and the security of your personal information. The personal information you submit with an order is treated as confidential information and it will not be distributed, traded, sold, or rented to anyone except as described in this policy.
How is our Online Store site administered?
We have partnered with a third party service provider to bring this store to you. The information collected during your shopping experience is owned exclusively by The Bead Company and will only be used by The Bead Company as stated in this policy.
What information do we collect and how is your information used?
Shopping: We collect IP addresses for the purposes of system administration, to gather broad demographic information, and to monitor the level of activity on our Site. We collect information from visitors to our Site regarding the referring URL, your IP address, which browser you used to come to the Site, the country, state, the pages of our Site that you viewed during your visit and any search terms entered on our Site.
Ordering: When you order from the Online Store, we will collect personally identifiable information from you. If you order one of our products or services, the Online Store will collect and maintain your name, e-mail address, mailing address, telephone number, product selections, credit card number, order number, referring URL, IP address and a password.
Before confirming your order, you will have the opportunity to review the product order form and make changes and additions to the information it contains and these changes will be automatically kept for future use. The information you submit will only be used to process yourorder and to provide a more effective and personalized shopping experience. We may occasionally contact you about special offers, new products, and important functionality changes with our site and new services that may benefit you.
Customer Traffic Patterns: We track customers´ traffic patterns throughout their online sessions, including which pages a customer views while using the Site. This information is ultimately stored in the form of store categories, and, in some cases, specific URLs. We use your IP address to diagnose problems with our servers and software and to administer our Site.
We may share aggregated statistics about pages viewed on our Site and sales and other shopping information with third parties.
Cookies
Like many other commercial sites, we may utilize a standard technology called a "cookie" to collect information about how our site is used. A cookie is a small data text fileņ which a Web site stores on your computer's hard drive (if your Web browser permits) that can later be retrieved to identify you to us. Cookies were designed to help a Web site recognize a user's browser as a previous visitor and thus save and remember any preferences that may have been set while the user was browsing the site. A cookie cannot be read by a Web site other than the one that set the cookie. Cookies can securely store a customer's password, personalize home pages, identify which parts of a site have been visited or keep track of selections, such as those selected in a "shopping cart." Our cookies may collect your domain name and track your selections through our site. A cookie cannot retrieve any other data from your hard drive, pass on a computer virus, or capture your e-mail address.
The cookies make your use of the Site easier, make the Site run more smoothly and help us to maintain a secure Site.
To shop at the The Bead Company Online Store you need to have all cookies enabled. Cookies are tiny text files stored on your computer when you visit certain web pages. We use cookies to keep track of what you have in your basket and to remember you when you return to our stores. Cookies cannot harm your computer and do not contain any personal or private information
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How to enable cookies
Microsoft Internet Explorer 5.0
Select Tools -> Internet Options and click on the "Security" tab. The default selection, "Medium", supports cookies, but you can click on the "Custom Level" button to check. Scroll down until you see the word "Cookies" and verify that the radio button next to "Enable" is selected in both options.
Microsoft Internet Explorer 4.0 (for Windows)
Select View -> Internet Options and click on the "Advanced" tab. Scroll down until you see the word "Cookies" and verify that the circle next to "Always accept cookies" is selected.
Microsoft Internet Explorer 4.0 (for Macintosh)
Select Edit -> Preferences. Scroll down until you see "Cookies" under Receiving Files. Make sure that "Never Ask" is selected.
Netscape Communicator 4.0
Choose Edit -> Preferences and click on the "Advanced" option. Select the radio button next to "Accept all cookies" and click "OK".
All other browsers please consult your documentation or online help files.
Security Measures
The Bead Company Online Store employs the industry-recognized information technology to protect the security of the information you submit to us. The importance of security for all personally identifiable information associated with our customers is of utmost concern to us. Our secure servers protect the information using advanced encryption and firewall technology. In order to most efficiently serve you, credit card transactions and order fulfilment are handled by established third party banking, process agents and distribution institutions. They receive the information they need to verify and authorize your credit card transactions and to ship your order. When collecting credit card information for online purchases, we offer secured-server transactions that encrypt your information in transit to thwart someone from intercepting it and misusing it. When you access your account information, the information is kept on a secure server. Furthermore, all of the customer data we collect is protected against unauthorized access by physical security means.
Legal Notice
The Bead Company maintains this Site for your personal entertainment, information, education, and communication. Please feel free to browse the Site. You may download material displayed on the Site for non-commercial, personal use only provided you also retain all copyright and other proprietary notices contained on the materials. You may not, however, distribute, modify, transmit, reuse, re-post, or use the content of the Site for public or commercial purposes, including the text, images, audio and video without The Bead Company written permission. Changes periodically are made to the information contained in this Site.
Disclaimer of Warranty
THIS SITE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSES, OR NON-INFRINGEMENT. The Bead Company also assumes no responsibility, and shall not be liable for any such damages to or viruses that may infect, your computer equipment, software, data or other property on account of your access to, use of, or browsing in the Site or your downloading of any materials, data, text, images, video or audio from the Site or any linked sites.
Limitation of Liability
In no event shall The Bead Company or any other party, involved in creating, producing, maintaining or delivering the Site, or any of their affiliates, or the officers, directors, employees, or agents of each of them, be liable for any damages of any kind, including without limitation any direct, special, incidental, indirect, exemplary, punitive or consequential damages, whether or not advised of the possibility of such damages, and on any theory of liability whatsoever, arising out of or in connection with the use or performance of, or your browsing in, or your links to other sites from, this Site.
Unaffiliated Products and Sites
Descriptions of, or references to, products, publications or sites not owned by The Bead Company or its affiliates do not imply endorsement of that product, publication or site. The Bead Company has not reviewed all material linked to the Site and is not responsible for the content of any such material. Your linking to any other sites is at your own risk.
Communications with this Site
You are prohibited from posting or transmitting any unlawful, threatening, libellous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability, or otherwise violate any law. The Bead Company will fully cooperate with any law enforcement authorities or court order requesting or directing The Bead Company to disclose the identity of or help identify or locate anyone posting any such information or materials. Any communication or material you transmit to the Site by e-mail or otherwise, including any data, questions, comments, suggestions, or the like is, and will be treated as, non confidential and non-proprietary. The Bead Company cannot prevent the "harvesting" of information from this Site, and you may be contacted by The Bead Company or unrelated third parties, by e-mail or otherwise, within or outside of this Site. Anything you transmit may be edited by or on behalf of The Bead Company, may or may not be posted to this Site at the sole discretion of The Bead Company and may be used by The Bead Company or its affiliates for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Furthermore, The Bead Company is free to use any ideas, concepts, know-how, or techniques contained in any communication you send to the Site for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products using such information.
TRADEMARKS AND COPYRIGHT NOTICE
Unless otherwise noted, product names, designs, logos, titles, text, images, audio and video within this Site are the trademarks, service marks, trade names, copyrights or other property (Intellectual Property) of The Bead Company. All other unregistered and registered trademarks are the property of their respective owners. Nothing contained on the Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of The Bead Company's Intellectual Property displayed on the Site without the written permission of The Bead Company.
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